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FAQs

We've tried to anticipate some of the questions you might have about Shift Orthotics & Footwear. Choose a category below to see some of our most frequently asked questions and their answers. Or click on the magnifying glass to find something specific.

If we haven't answered your question here, feel free to contact us by whatever means you prefer.

  • Will insurance cover your services?
    We direct bill to WCB, NIHB, Federal Blue Cross (RCMP, active military members, and veterans), Teachers' Blue Cross, and DCS. We do not currently direct bill to other private medical plans.
  • Do I need an appointment to try on footwear?
    You don’t! You can stop by any time. We can measure your feet and get you into something that works for you. If you have hard-to-fit feet or a prescription for orthopaedic footwear, it might be wise to book an appointment, just to make sure our pedorthist has plenty of time to work with you to find the right fit.
  • Do you carry/recommend any off-the-shelf insoles?
    Yes, we do! We recommend (and carry) half- and full-length insoles from Kneed that can help to address a wide range of issues.
  • How long is an assessment?
    We book assessments for one hour to give you and our pedorthist ample time to discuss whatever issues you might be experiencing. Sometimes it may be slightly longer or shorter but it’s best to plan for an hour-long appointment.
  • Can I book an appointment at Shift Orthotics & Footwear if I don’t have a prescription?
    You can! We are more than happy to book you in for an assessment to help you figure out what you might need. Footwear and off-the-shelf products require neither a prescription nor an appointment. You’re always welcome to just stop on by for items in the shop.
  • Do I need to be a patient to buy footwear or other off-the-shelf products from you?
    Not at all! Everyone is welcome to stop in and shop at Shift Orthotics & Footwear.
  • Do I need a prescription for custom orthotics?
    Only if your insurance company requires it for coverage. We’re always happy to book you in for an assessment without a prescription to help you figure out what you might need.
  • Do you do direct billing?
    We direct bill to WCB (and other provincial workers' compensation boards like WSIB), NIHB, Blue Cross, and DCS. We do not currently direct bill to other private medical plans but, whatever your provider, we are happy to help you navigate your benefits.
  • Do you make children's orthotics?
    Absolutely! We’re happy to help anyone of any age.
  • Do your orthotics come with a warranty?
    Our custom orthotics come with a 6 month warranty. Should they need adjustment or repair during that time, we’ll happily get them set to rights at no extra charge. After that time, repair or refurbishment may incur a fee for materials and time.
  • Do I need a prescription to order custom orthotics?
    Only if your insurance company requires it for coverage.
  • Can you repair or refurbish orthotics?
    We have a full manufacturing lab on site, and are happy to refurbish your orthotics for you if they're looking worn. Pop by with them and our pedorthist can take a look to see what we can do. Feel free to call and book an appointment with us and we may even be able to refurbish your orthotics while you wait! If you have questions about whether your older orthotics should be refurbished or replaced, stop by and our pedorthist can take a look at them.
  • Can I book an assessment for custom orthotics at Shift Orthotics & Footwear if I don’t have a prescription?
    You sure can! We are always more than happy to book you in for an assessment to help you figure out what you might need. Footwear and off-the-shelf products require neither a prescription nor an appointment. You’re always welcome to just stop on by.
  • Do you make orthotics on-site?
    We sure do! Our Canadian Certified Pedorthist has been manufacturing custom orthotics, via a variety of different methods, for over 15 years. She makes all of our custom orthotics in our in-clinic lab using the methods that she has found most effective. Our lab is just about 15 feet from the assessment room your appointment is in - it doesn’t get much more local than that! The added benefit of this is that, if adjustment or repair is ever required, we can do that for you without sending your orthotics away. We can also help to extend their life by refurbishing them to keep them functioning well until it’s time for your next pair.
  • Are your orthotics really custom-made?
    They sure are. Our Canadian Certified Pedorthist manufactures them in our in-clinic lab. Their design and construction is based on all kinds of things: a plaster mold of your feet, your goals, your medical history, an examination of your feet and lower limbs, a gait analysis, and many more factors. We work with a wide range of materials for different purposes - shock and vibration absorption, energy return, extra plush for patients with arthritis or diabetes, etc. In other words, your orthotics will be 100% custom made for you.
  • Do you carry shoes for small or narrow feet?
    Yes, we do!
  • Do you carry shoes for wide, extra-wide, or thick feet?
    We sure do. Most of the shoes we carry are available in multiple widths and depths.
  • Do you do shoe repairs?
    We are not currently equipped to do shoe repairs but there is a lovely shop that does just a few minutes away.
  • Do you sell kids’ shoes?
    We carry some kids’ shoes. We can order kids’ athletic shoes from Brooks, and universal/inclusive kids’ shoes and boots from Billy Footwear. Billy shoes are great for kids on the go - easy and fast to get on and off.
  • Do I need an appointment to try on footwear?
    You’re welcome to stop by any time. We can measure your feet and get you into something that works for you. If you have hard to fit feet or a prescription for orthopaedic footwear, it might be wise to book an appointment, just to make sure our pedorthist has plenty of time to work with you to find the right fit.
  • Do you carry shoes that will help with sensitive feet, bunions, etc.?
    We have a number of footwear options designed for the accommodation of bunions, etc. and for sensitive feet.
  • I have a hard time putting on / taking off my shoes or care for someone who does. Do you have shoes that can make that easier?
    We have shoes with velcro closures. We also carry a line of shoes and boots - Billy Footwear - designed specifically for ease of donning and doffing that uses a zipper instead of velcro. We also carry three sizes of sturdy steel shoe horns for ease of donning footwear.
  • Do you make custom shoes?
    Custom shoes are coming soon!
  • Do you carry shoes that can accommodate AFOs?
    Yes, we do. We carry Billy Footwear and Cambrian which make getting your feet into shoes or boots - with or without an AFO - a breeze. They also come in widths and depths so as to accommodate bracing. We also carry AFOs that work extremely well with most footwear - even boots and sandals (Dictus and Xtern).
  • Do you do shoe modifications?
    Yes we do, and we do them right here on site in our manufacturing lab. If you need lifts, sole flares, buttresses, etc. we can take care of that for you.
  • Do I need to be a patient to buy footwear from you?
    Not at all! Everyone is welcome to stop in and shop here.
  • Do you carry compression garments?
    We carry compression garments of all styles, from socks to thigh-highs and tights, in prescription and off-the-shelf grades. We have a wide variety of colours from the standard black/navy to fun patterns to add a little flair to your wardrobe.
  • Do I need a prescription for compression socks?
    We carry off-the-shelf compression socks that don’t require a prescription. These can be helpful for travel, sports recovery, or if you are interested in seeing what compression therapy can do for you. We also carry prescription grade compression garments.
  • Do you carry diabetic socks?
    Yes, we do! We also carry footwear that is appropriate for the diabetic foot.
  • Do you do custom bracing?
    Yes, we do. We currently work with Ossur for our custom bracing.
  • Do you carry shoes that accommodate AFOs?
    Yes, we do. We carry Billy Footwear and Cambrian which make getting your feet into shoes or boots - with or without an AFO - a breeze. They also come in widths and depths so as to accommodate bracing. Billy Footwear comes in children's sizes as well. We also carry AFOs that work extremely well with most footwear - even boots and sandals (Dictus and Xtern).
  • Do you do bracing?
    We carry a number of off-the-shelf lower limb bracing options (e.g., for ankle and knee). No appointment is required for off-the-shelf options. We also do custom bracing by appointment.
  • Do you carry children's AFOs?
    We do! We carry many kinds of AFOs that might suit your child's needs including the Dictus and Xtern. We also carry Billy Footwear that easily accommodates your child’s more standard style or custom AFO.
  • Do you carry AFOs?
    We do! We do not make custom AFOs, but we carry many kinds of AFOs that might suit your needs including the Swedish as well as the Dictus and Xtern.

faqs.

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