Many health insurance plans will cover orthotics, custom compression garments, orthopedic shoes, and other services we offer. We suggest that you check into your insurance policy to determine whether or not the service you are seeking is covered. We are happy to help you navigate your policy. We direct bill to WCB, NIHB, Federal Blue Cross (RCMP, active military members, and veterans), Teachers' Blue Cross, and DCS. We do not currently direct bill to other private medical plans.

You don’t! You can stop by any time. We can measure your feet and get you into something that works for you. If you have hard-to-fit feet or a prescription for orthopaedic footwear, it might be wise to book an appointment, just to make sure our pedorthist has plenty of time to work with you to find the right fit.

Yes, we do! We recommend (and carry) half- and full-length insoles from Kneed that can help to address a wide range of issues.

We book assessments for one hour to give you and our pedorthist ample time to discuss whatever issues you might be experiencing. Sometimes it may be slightly longer or shorter but it’s best to plan for an hour-long appointment.

You can! We are more than happy to book you in for an assessment to help you figure out what you might need. Footwear and off-the-shelf products require neither a prescription nor an appointment. You’re always welcome to just stop on by for items in the shop.

Not at all! Everyone is welcome to stop in and shop at Shift Orthotics & Footwear.

Only if your insurance company requires it for coverage. We’re always happy to book you in for an assessment without a prescription to help you figure out what you might need.

We direct bill to WCB (and other provincial workers' compensation boards like WSIB), NIHB, Blue Cross, and DCS. We do not currently direct bill to other private medical plans but, whatever your provider, we are happy to help you navigate your benefits.

Absolutely! We’re happy to help anyone of any age.

Our custom orthotics come with a 6 month warranty. Should they need adjustment or repair during that time, we’ll happily get them set to rights at no extra charge. After that time, repair or refurbishment may incur a fee for materials and time.

Only if your insurance company requires it for coverage.

We have a full manufacturing lab on site, and are happy to refurbish your orthotics for you if they're looking worn. Pop by with them and our pedorthist can take a look to see what we can do. Feel free to call and book an appointment with us and we may even be able to refurbish your orthotics while you wait! If you have questions about whether your older orthotics should be refurbished or replaced, stop by and our pedorthist can take a look at them.

You sure can! We are always more than happy to book you in for an assessment to help you figure out what you might need. Footwear and off-the-shelf products require neither a prescription nor an appointment. You’re always welcome to just stop on by.

We sure do! Our Canadian Certified Pedorthist has been manufacturing custom orthotics, via a variety of different methods, for over 15 years. She makes all of our custom orthotics in our in-clinic lab using the methods that she has found most effective. Our lab is just about 15 feet from the assessment room your appointment is in - it doesn’t get much more local than that! The added benefit of this is that, if adjustment or repair is ever required, we can do that for you without sending your orthotics away. We can also help to extend their life by refurbishing them to keep them functioning well until it’s time for your next pair.

They sure are. Our Canadian Certified Pedorthist manufactures them in our in-clinic lab. Their design and construction is based on all kinds of things: a plaster mold of your feet, your goals, your medical history, an examination of your feet and lower limbs, a gait analysis, and many more factors. We work with a wide range of materials for different purposes - shock and vibration absorption, energy return, extra plush for patients with arthritis or diabetes, etc. In other words, your orthotics will be 100% custom made for you.

Yes, we do!

We sure do. Most of the shoes we carry are available in multiple widths and depths.

We are not currently equipped to do shoe repairs but there is a lovely shop that does just a few minutes away.

We carry some kids’ shoes. We can order kids’ athletic shoes from Brooks, and universal/inclusive kids’ shoes and boots from Billy Footwear. Billy shoes are great for kids on the go - easy and fast to get on and off.

You’re welcome to stop by any time. We can measure your feet and get you into something that works for you. If you have hard to fit feet or a prescription for orthopaedic footwear, it might be wise to book an appointment, just to make sure our pedorthist has plenty of time to work with you to find the right fit.

We have a number of footwear options designed for the accommodation of bunions, etc. and for sensitive feet.

We have shoes with velcro closures. We also carry a line of shoes and boots - Billy Footwear - designed specifically for ease of donning and doffing that uses a zipper instead of velcro. We also carry three sizes of sturdy steel shoe horns for ease of donning footwear.

We do not presently offer custom shoes. If you are in need of custom shoes, we would be happy to refer you to a local custom shoe provider.

Yes, we do. We carry Billy Footwear and Cambrian which make getting your feet into shoes or boots - with or without an AFO - a breeze. They also come in widths and depths so as to accommodate bracing. We also carry AFOs that work extremely well with most footwear - even boots and sandals (Dictus and Xtern).

Yes we do, and we do them right here on site in our manufacturing lab. If you need lifts, sole flares, buttresses, etc. we can take care of that for you.

Not at all! Everyone is welcome to stop in and shop here.

We carry compression garments of all styles, from socks to thigh-highs and tights, in prescription and off-the-shelf grades. We have a wide variety of colours from the standard black/navy to fun patterns to add a little flair to your wardrobe.

We carry off-the-shelf compression socks that don’t require a prescription. These can be helpful for travel, sports recovery, or if you are interested in seeing what compression therapy can do for you. We also carry prescription grade compression garments.

Yes, we do! We also carry footwear that is appropriate for the diabetic foot.

We do not make custom AFOs. We are happy to refer you to a local orthotist who can help you with your custom AFO needs. If you do not need a custom AFO, we do carry a selection of off-the-shelf AFOs.

Yes, we do. We currently work with Ossur, Spring Loaded, and OssKin for our custom bracing.

Yes, we do. We carry Billy Footwear and Cambrian which make getting your feet into shoes or boots - with or without an AFO - a breeze. They also come in widths and depths so as to accommodate bracing. Billy Footwear comes in children's sizes as well. We also carry AFOs that work extremely well with most footwear - even boots and sandals (Dictus and Xtern).

We carry a number of off-the-shelf lower limb bracing options (e.g., for ankle and knee). No appointment is required for off-the-shelf options. We also do custom bracing by appointment.

We do! We carry many kinds of AFOs that might suit your child's needs including the Dictus and Xtern. We also carry Billy Footwear that easily accommodates your child’s more standard style or custom AFO.

We do! We do not make custom AFOs, but we carry many kinds of AFOs that might suit your needs including the Swedish as well as the Dictus and Xtern.